We will require
different
information depending on the situation of the return, our staff
will advise
you of any information required to make the return process as
seamless as
possible.
•
Proof of purchase – Receipt, bank statement or payment
matching our
records
•
In most cases, the product will need to be in the same
condition as
purchased (including any documentation, accessories and
packaging)
•
Any additional information required by Springers staff to
complete
the return.
With a Receipt
•
For an exchange, credit, refund or repair we will ask for
your name,
contact number and a signature in addition to the receipt.
•
All purchases made on a debit/credit card will be
credited back to
the original card used ONLY, so please have that card with you
or active at
the time of the return.
Without a Receipt
•
If you don’t have a receipt, we will require photo
identification
containing your name, address and signature.
•
You will also need a proof of purchase document e.g. bank
statement
or similar.
Australian Consumer
Law states
that all returns and warranty claims should be resolved within a
reasonable
amount of time. Any returns deemed a minor failure will be fixed
or resolved
within a reasonable timeframe and an estimated time of
completion will be
provided by our staff post-assessment.
On the spot remedies
are not
always available, however, our staff will endeavour to provide
the most
efficient solution to the problem.
If the product is
being returned
under warranty, we will need time to send the product back to
the
manufacturer for assessment, an estimated timeframe will be
provided
depending on the manufacturer but a resolution will be advised
within a
reasonable amount of time.
PLEASE NOTE: Any expenses relating to the
return will
normally be paid by you. Please feel free to contact us if you
require any
assistance in having the product returned and we will provide
you with
additional information.